Customer Help

Customer Help

If you have any queries at all simply get in touch with us and we will happily assist.

Common ordering queries answered

Orders and Shipping

How long does it take for me to receive my order? We offer next working day delivery service for orders placed before 3pm How do I create an account? It’s easy to create an account with us – simply click on ‘My Account’ on the top right and enter your name & email address and start shopping. How do I change my shipping address? Log in to your account and click on ‘Addresses’ and you can update your billing and shipping address How do I track the status of my order? You can call us on 02890 431134 if you haven’t received your order by the next working day Will you keep my credit card information on file? There is the option to save your payment method and we have 128-bit SSL Security with advanced encryption – which means you are guaranteed security when paying with credit or debit card.  Are the prices inclusive of VAT? Yes all our prices listed are inclusive of VAT Where do you ship to? We only ship to Northern Ireland & Donegal – If you are in the Republic of Ireland shop here and if you are in Mainland UK shop here How does Click & Collect work? You can collect your order one business hour after you have placed your order. Collect in store at Unit 1, Holly Business Park, Kennedy Industrial Estate, Belfast. Do you offer Trade Accounts? Yes we now offer exclusive discounts online for Trade Accounts. If you hold a nail qualification from any brand you can apply today: Trade Account – Apply
If you need to swap an item

Returns and Exchanges

What is your returns policy? Check out our Refunds & Returns Policy here I received the wrong item, what should I do? In the event that this happens simply email us at nieve.youngnailsni.co.uk or call us on 02890 431134 and we will correct this asap for you. My order arrived damaged In the event that this happens simply email us at nieve.youngnailsni.co.uk or call us on 02890 431134 and we will correct this asap for you. Where should I return my items to? Please return to Young Nails Northern Ireland, Unit 1 Holly Business Park, Kennedy Industrial Estate, Belfast, BT11 9DS.  What do I do if I entered an incorrect shipping address? Get in touch with us ASAP to update your information before it is dispatched. Call us on 02890 431134 or email nieve.youngnailsni@gmail.com How can I add more to my order? Call us on 02890 431134 and we can add any items to your same order that you may have forgotten – this way you can save on 2 delivery fees.  Can I pre-order an item that is sold out? We don’t take pre-orders on sold out items but you can email or call us and we will notify you as soon as the item is back in stock.
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